Contact
Email is the fastest way to reach us. Please include your account email, the device you're using, and a short description of the issue.
help@dream-ly.comDREAMSPELL · TOPLINE DESIGN (PTY) LTD · SOUTH AFRICA
Frequently asked
How does Dreamspell interpret my dreams?
We send the text of your dream to Anthropic's Claude and ask for a gentle, journaled reflection in the lens you pick — Jungian, Freudian, or Spiritual. If you opt in, a short visual prompt is sent to Google's Gemini for a piece of dream artwork. Voice recordings (optional) are transcribed by OpenAI's Whisper and discarded immediately.
Is this medical or psychological advice?
No. Dreamspell offers AI-generated reflections for personal journaling and entertainment. It is not a substitute for medical, psychological, or predictive advice. If you're in distress, please reach out to a qualified professional.
How does the free plan work?
You get 3 dream interpretations per month for free, forever. Recording, journaling, history, symbols and patterns all stay free — only the AI interpretations themselves count toward the limit. Upgrade to Dreamspell Premium for unlimited interpretations.
How do I subscribe or cancel Premium?
Subscriptions are managed through Apple App Store or Google Play. Open Settings → [your name] → Subscriptions on iOS, or the Google Play app on Android, to manage or cancel. Cancelling keeps your Premium access until the end of the current billing period.
I paid but Premium hasn't unlocked. What do I do?
Open the app, go to the upgrade screen and tap Restore purchases. That re-syncs your subscription with our servers. If it's still not unlocked after 60 seconds, email us at help@dream-ly.com with your store receipt and we'll fix it manually.
Can I export or delete my data?
Yes. Email us at help@dream-ly.com and we'll send you a JSON export of your dreams. To delete your account and all associated data, use the account deletion page — the action is immediate and irreversible.
Voice recording isn't working on my phone.
Dreamspell needs microphone permission. On iOS open Settings → Dreamspell → Microphone; on Android open Settings → Apps → Dreamspell → Permissions → Microphone. If it's already on, restart the app. You can always type the dream by hand instead.
Do you train AI on my dreams?
No. We use Anthropic, OpenAI and Google on their commercial / enterprise terms, which explicitly forbid training on submitted content. We do not sell, share or otherwise distribute your dream content to any other party.
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